Does the JuiceBox app still work?
The JuiceBox app and connectivity features worked for a few months because of an agreement between the current software operator and B. Riley Advisory Services, the third-party firm handling the dissolution of Enel X Way’s North American business. But the app stopped working for most users in July 2025. While JuiceBox products will continue to operate with software connectivity after October 11, 2024, customer service will not be available during this interim period.
Is JuiceBox charger being discontinued?
JuiceBox chargers will stop working. As of October 11, Enel X Way software will be discontinued, and commercial JuiceBox charging stations will lose all functionality. Residential charging stations will only retain the ability to charge vehicles but will lose all smart charging functions. Can You Still Use Your JuiceBox Charger? Yes. According to Enel X Way, people with a JuiceBox installed at home can still charge their cars, although some smart features may not work or may be difficult to access.
Is JuiceBox still in business?
While JuiceBox products will continue to operate with software connectivity after October 11, 2024, customer service will not be available during this interim period. The third-party firm will manage claims and communication with stakeholders after October 11, 2024. Please visit the claims information page. If data connectivity is lost the JuiceBox will not enter a fail-safe mode, the JuiceBox will continue to operate/charge at the selected current value previously set within JuiceNet dashboard or the JuicePass App.Connect to Wi-Fi Unplug the JuiceBox, then plug it back in. Open the Wi-Fi settings on your personal computer. Connect to the “JuiceBox-###” or “JuiceNet-###” Wi-Fi network using the password “GoElectric” (case-sensitive).
What happened to JuiceBox EV chargers?
On October 2, 2024, Enel X Way announced that it is shutting down its North American business, with its services going offline on October 11. This means: Commercial JuiceBox Chargers: These will completely lose functionality, no longer able to serve EV drivers or integrate with any software. EVBox will shut down its Everon Service on 1 December 2025. Losing access to your charging backoffice means losing the ability to set access tariffs, process payments, monitor usage of your EVBox charger. Tap can help you migrate your EVBox charger to a stable, future-proof management platform.