How do I get my JuiceBox back online?
Unplug the JuiceBox, then plug it back in. If you have a hardwired JuiceBox you will need to flip its circuit breaker, wait 20 seconds, and flip the circuit breaker back on. Note: The following steps must be completed within 2 minutes of plugging in or restoring power to the JuiceBox. If data connectivity is lost the JuiceBox will not enter a fail-safe mode, the JuiceBox will continue to operate/charge at the selected current value previously set within JuiceNet dashboard or the JuicePass App.
Why is my JuiceBox charger not working?
This could be due to a legitimate reason, such as water in your charge cable or EV charge port, a cut or fray in your wiring (from J1772 charge cable to supply-side wiring), or an obstacle in way of your charge plug. Inadequate Power Supply or Overloaded Circuit One of the primary causes of a malfunctioning Home EV Charger is insufficient power availability or an overloaded circuit. EV chargers require dedicated electrical infrastructure to function correctly.Charging Cable or Connector Damage Over time, the connector can collect dust or dirt, the cable can fray, or the pins can bend slightly. Any of these issues can stop your EV from charging. Quick check: Inspect the cable and connector closely. Look for cracks, fraying, or debris inside the plug.
How to connect to JuiceBox?
Connect to Wi-Fi Unplug the JuiceBox, then plug it back in. Open the Wi-Fi settings on your personal computer. Connect to the “JuiceBox-###” or “JuiceNet-###” Wi-Fi network using the password “GoElectric” (case-sensitive). Open Wi-Fi settings on your personal device. Connect to the JuiceBox-### or JuiceNet-### Wi-Fi network. If the network requires a password, use the password GoElectric (case-sensitive).